Customer Care Executive

Job Title: Customer Care Executive
Location: Oregun, Lagos
Job Type: Full-Time
Reports To: Operations Head

Position Summary:
We are looking for an experienced and customer-focused Customer Care Executive for our client. The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience. This role requires strong communication skills, patience, and a genuine desire to help customers.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
• Resolve product or service-related issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.
• Escalate unresolved or complex issues to the appropriate departments or supervisors.
• Contribute to team goals and improve customer service procedures, policies, and standards.
• Gather and analyze customer feedback to identify trends and suggest improvements.

Qualifications and Requirements:
• Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.