Operations Manager

Job description
We are seeking for an operations manager, who will be responsible for overseeing and coordinating key operational functions of the organization, including office management, sales support, procurement, quotations, OEM/vendor coordination, tender processes, and team supervision. The role ensures operational efficiency, cost control, and alignment with organizational goals.

Job Responsibilities:

1. Sales Operations & Procurement Coordination

Support sales operations through effective coordination with internal teams and clients.
Manage procurement processes including sourcing, vendor evaluation, and purchase order execution.
Maintain supplier and procurement records, pricing data, lead times, and stock/inventory monitoring.
2. Quotations & Tenders

Prepare accurate and competitive quotations for clients.
Coordinate the complete life-cycle of tender submissions, including document preparation, compliance checks, and timely submission.
Liaise with internal teams and external stakeholders for tender requirements.

3. OEM & Vendor Management
Maintain and strengthen relationships with OEMs and key vendors
Negotiate contracts and monitor service level agreements (SLAs).
Track supplier performance and manage escalations where necessary.

4. Personnel Management
Supervise admin and operational staff , procurement coordinators, and field support teams.
Manage work schedules, monitor attendance, and track productivity for operational staff.
Address internal grievances, resolve conflicts, and promote teamwork and accountability.
Facilitate periodic performance reviews and set KPIs for direct reports.

5. Office Management
Over see the daily 1operational activities, ensuring that the company’s operations run smoothly and efficiently.
Implement and optimize operational processes to enhance productivity, reduce costs, and improve service delivery.
Develop and implement operational strategies to meet the company's goals and objectives

. 6. Reporting & Documentation
Prepare and present regular reports on operational status, and financial updates to management.
Ensure accurate documentation of operational processes for future reference and audit purposes.

Qualification:
Bachelor's degree in electrical/instrumentation engineering.
Professional certification is required e.g PMP, COREN, NSE, e.t.c.
Minimum of 5 -7 years relevant working experience
Strong knowledge of electrical, mechanical and instrumentation procedures
Excellent analytical, problem-solving, and leadership skills
Skilled in procurement planning, supplier evaluation, and contract negotiation.
Competence in reviewing technical drawings, datasheets, and system specifications.
Familiarity with tendering processes, compliance documentation, and bid submission

Job Type: Full-time