Customer Service Executive Abeokuta, Bayelsa

Abeokuta, Ogun

Posted 22 days ago

Company:: 21st CENTURY RECRUITER
Company Description:: We are a Real Estate Network Marketing and Information Company, established in March 2012; with the Head Office located in Lekki; and others in various parts of Lagos and also have offices in Ota (Ogun State), Ibadan (Oyo State), Warri, Asaba (Delta State), Onitsha, Awka (Anambra State), Enugu (Enugu State), Owerri (Imo State), Port Harcourt (Rivers State), and Uyo (Akwa-Ibom State). The company was birthed by her founders Dr. Augustine Ozioma Onwumere and Dr. Jayne Obioma Onwumere who went through a two year period of homelessness and hardship out of which experience gave birth to this great company. PWAN Group is the first real estate network marketing company in the world who started a revolution in the real estate industry by creating a network system out of real estate marketing and consulting and have today become a leader in that field. In her eight years of existence PWAN have empowered a lot of entrepreneurs and Network marketers in the field of real estate throughout Nigeria and beyond creating a consistent pattern of commission payments on a daily basis to her numerous PBOs. She manages large expanse of lands in various locations across Nigeria which are developed into estates. PWAN Group is also a leader in the area of Corporate Social Responsibility and constitutes 32 affiliate companies which include; PWAN HOMES – THE MOTHER COMPANY And 32 affiliate companies as follows:
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Serve as the first point of contact for all incoming inquiries via phone, email, walk-ins, and social media platforms
Provide comprehensive information about available properties, services, and company policies
Maintain professional and courteous communication with clients, prospects, and stakeholders
Handle client complaints and concerns with empathy, urgency, and professionalism
Conduct follow-up calls to ensure client satisfaction and gather feedback
Investigate and resolve client issues related to properties, payments, and services
Escalate complex matters to appropriate departments or senior management
Monitor service quality and identify opportunities for process improvement
Ensure compliance with real estate regulations and company policies