Hotel Supervisor
Ago Palace, Lagos
Posted 25 days ago
- Company:
- Workpedia Africa Ltd
- Company Description:
- Workpedia Africa Ltd At Workpedia Africa Ltd, we are a leading recruitment and talent management agency dedicated to connecting businesses with top-tier talent across various industries. With a strong presence in Nigeria and the UK, our mission is to deliver tailored staffing solutions that align with our clients' unique needs, fostering growth and success. Our expertise spans across various sectors, including IT, Engineering, Hospitality, FMCG, and more. We pride ourselves on our ability to understand the dynamics of each industry, providing specialized services that include recruitment, HR consulting, and employee training.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Employment Type: Full-time
Location: Lagos Mainland (Ago Palace)
Position Summary
We are seeking an experienced and dynamic Hotel Supervisor to oversee daily operations and ensure exceptional guest service standards across all hotel departments. The ideal candidate will lead manage front-line staff, and maintain the highest levels of hospitality while ensuring operational efficiency and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to handle multiple priorities in a fast-paced hospitality environment.
Key Responsibilities
Guest Service Excellence
Ensure all guests receive outstanding service that exceeds expectations
Handle guest complaints, concerns, and special requests promptly and professionally
Conduct regular walk-throughs to monitor service quality and guest satisfaction
Maintain visible presence in public areas to assist guests and address immediate needs
Required Qualifications
Minimum 2-3 years of supervisory experience in hospitality, hotel operations
Previous hotel or resort experience strongly preferred
Experience with hotel property management systems (PMS) and reservation systems
Professional appearance and demeanor
Strong problem-solving and decision-making capabilities
Detail-oriented with strong organizational skills
Renumeration: N120,000
- Salary:
- ₦120,000.00 Monthly
