Customer Success lead
FCT, Abuja
Posted 4 days ago
- Company:
- Hempawa Consult Ltd
- Company Description:
- HEMPAWA CONSULT is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to her clients in the core businesses of PROJECT MANAGEMENT, PROCUREMENT MANAGEMENT, and HUMAN CAPITAL MANAGEMENT. HEMPAWA CONSULT offers a professional, friendly and supportive environment within an open plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed at encouraging all employees to reach their full potential.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 4
Job Description
Oversee and manage the onboarding process for new clients.
Monitor customer satisfaction regularly and proactively address issues.
Identify upsell, cross-sell, and expansion opportunities within existing accounts.
Act as the customer’s advocate, gathering feedback to inform internal teams.
Lead, mentor, and develop a high-performing customer success team.
Track and report on key performance metrics such as retention and customer health.
Manage escalations and ensure prompt resolution of customer issues.
Continuously optimize customer success processes and best practices.
Collaborate with Sales, Product, Support, Marketing, and other departments to ensure alignment and a seamless customer experience.
