Cashier

Payment Handling

Receive payments from guests for accommodation, meals, drinks, and other hotel services.

Process cash, POS, bank transfers, and other payment methods.

Issue receipts and ensure all transactions are properly recorded.

Billing and Reconciliation

Prepare bills and invoices based on guest purchases and services.

Reconcile cash and receipts at the end of each shift.

Report any discrepancies or unusual transactions to management.

Guest Service

Politely attend to guests with payment-related inquiries.

Explain charges clearly and assist with resolving billing issues.

Maintain a calm and professional attitude when dealing with guest complaints.

Record-Keeping

Maintain accurate daily records of transactions and submit cash summaries to the accounts department.

Ensure proper documentation of all transactions, refunds, and discounts.

Keep secure custody of cash and report immediately if any issues arise.

Coordination

Work closely with the front desk, bar, kitchen, or restaurant staff to confirm orders and charges.

Notify relevant departments of payment completion for service delivery.

Alert management to any technical issues with POS or receipt machines.