Customer Service Officer (Healthcare)
Lagos, Lagos
Posted 3 days ago
- Company:
- HRD solutions
- Company Description:
- At HRD Solutions, we provide performance focused support to businesses in the areas of business strategy, organizational design and Human Resource Consulting. Our unique approach is client- centric derived from our unwavering commitment to follow through with our clients with game changing strategic plan to achieve their overarching business goals.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Location: Ikoyi Lagos
Employment Type: Full-time
Reports To: Clinic Manager
Salary: 400,000.00 – 500,000.00
Job Duties:
We are hiring for the position of Customer Service Officer , We believe that a patient’s experience begins the moment they walk through our doors—and our Customer Service Officers are at the heart of that experience.
Key Responsibilities:·
Greet patients and visitors warmly and professionally.·
Respond to phone calls, emails, and walk-in inquiries promptly and courteously.·
Provide clear information about services, procedures, and appointment scheduling.·
Resolve patient complaints or escalate issues to relevant departments as needed.·
Collaborate with medical, nursing, and administrative staff to enhance patient satisfaction.·
Assist in managing the reception area, ensuring it is clean, organized, and welcoming.
Requirements:· OND/HND/B.Sc. in any discipline (Social Sciences or Health-related fields preferred).· Minimum of 5 years ‘and above experience in a customer-facing in healthcare.· Strong communication and interpersonal skills.·
Ability to remain calm under pressure and handle sensitive information with discretion.· Proficiency in Microsoft Office and basic computer applications.·
Knowledge of hospital operations is an added advantage.
What We Offer:·
A supportive and professional work environment.·
Competitive salary and benefits.·
Opportunities for training and career growth.·
A chance to make a meaningful impact on patients’ lives every day.
- Salary:
- ₦400,000.00 Monthly
