Customer Service Executive
Jalingo, Taraba
Posted 2 days ago
- Company:
- PWAN GROUP
- Company Description:
- PWAN GROUP is a conglomerate of different affiliate companies, and the brainchild of PWAN HOMES LIMITED. The Company has evolved into a choice Real Estate Developing and Marketing Company with a reputation for integrity, responsibility and excellence in service.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 2
Job Description
Respond to customer inquiries in person, over the phone, via email, and through other communication channels.
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
