Client Liaison officer

Principal Duties / Responsibilities
Operational Responsibilities:
o Enquiry Taking:
o Handle client inquiries with professionalism, providing accurate information and guidance.
o Ensure that all client inquiries are addressed promptly and comprehensively.
o Enquiry Follow-Up (FLU):
o Follow up with clients who have made inquiries to gather feedback and assess their satisfaction.
o Use FLU data to improve the quality of services and enhance the client experience.
o FLU on Way Forward:
o Engage with clients to discuss the next steps in their medical journey, providing guidance and support.
o Ensure that clients are well-informed about their options and the path forward.
o IVF Call Centre FLU:
o Manage inquiries and communication related to the In Vitro Fertilization (IVF) call center.
o Assist clients seeking IVF services and provide them with relevant information.
o Front Desk Duties:
o Handle front desk responsibilities, including welcoming clients, providing assistance, and maintaining a professional and organized reception area.
Strategic Responsibilities:
o MD Facebook Live Program:
o Coordinate all activities related to the Medical Director's monthly Facebook live program.
o Ensure that the program runs smoothly and is engaging for the audience.
o Creative Approvals:
o Coordinate and obtain approvals for creatives that are forwarded to advertising agencies and internal staff.
o Ensure that all creatives align with the facility's brand and messaging.
o Doctor and Hospital Relationships:
o Maintain a cordial and effective relationship with doctors and their affiliated hospitals.
o Ensure that doctors receive appropriate and timely compensation for their services.
o Learning and Growth:
o Invest in personal and team learning and growth.
o Prioritize the enhancement of employee competencies, promote the use of technology, and motivate employees to uphold integrity and professionalism.
Job Requirements
Education:
o Possess a minimum of HND (minimum of Upper Credit) or B.Sc (minimum of 2nd Class Lower) in any Social Science or Supply Chain field
Experience:
o Minimum of 3 years’ relevant work experience
Technical Competencies:
o Proficient in Healthcare processes.
o Excellent knowledge in marketing.
o IT Systems Skills.
o Good understanding and relationship with all government agencies.
Managerial Competencies:
o Pro-activeness and alertness
o Teamwork
o Creativity
o Integrity
o Problem Analysis
o Process Improvement.
Behavioural Competencies:
o High Energy Level
o Good verbal and written communication
o Good leadership and motivational skill
o Honesty
o Customer Orientation
o Attention to details
o Strong organizational skills, confident, friendly, and approachable.

Salary: 180,000