Head of Operations (Microfinance Bank)
Lagos, Lagos
Posted 8 days ago
- Company:
- BLAKSKILL LIMITED
- Company Description:
- BlakSkill is a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. Blakskill’s mission is to provide a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. We are dedicated to empowering African Talents, connecting them with exceptional career opportunities worldwide, fostering growth, and driving positive change in the African job market. We envision a future where African talent is globally recognized, and companies across the world have easy access to a pool of verified and highly skilled professionals from Africa. By adhering to our core principles and staying true to our mission and vision, Blakskill Limited is transforming the talent acquisition landscape, empowering African Talents, and facilitating global access to verified talents from an African perspective. Together, we are building a brighter future, one successful connection at a time.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Industry: Microfinance Bank
Location: Jibowu, Lagos
Job Type: Full-Time (On-site)
Budget: Open to Negotiation
As Head of Operations, you will ensure smooth, compliant, and customer-centric operations across all branches. You will lead initiatives to improve operational performance, manage risk, uphold regulatory standards, and drive efficiency across all service delivery touchpoints.
Operational Oversight:
Supervise daily branch operations, customer transactions, and service delivery processes to ensure efficiency and accuracy.
Risk Management:
Identify operational risks, implement mitigation strategies, and ensure adherence to internal and regulatory risk frameworks.
Process Optimization:
Analyze and improve operational processes to drive cost efficiency and elevate customer experience.
Compliance & Control:
Enforce compliance with CBN regulations, AML/CFT standards, and other industry requirements.
Team Leadership:
Manage and mentor the operations team, ensuring high performance, staff development, and a culture of accountability.
Internal Controls:
Design, implement, and monitor effective internal control systems to protect the bank's assets and reduce operational lapses.
Reporting:
Prepare and present timely reports on branch performance, service delivery, compliance status, and operational KPIs.
Strategic Contribution:
Collaborate with executive management to align operational initiatives with the bank’s broader strategic goals.
Required Qualifications & Experience:
Bachelor's degree in Finance, Banking, Business Administration, or related field.
Minimum 5 years of experience in microfinance banking or a related field, with at least 2 years in a leadership role.
Strong leadership, analytical, and problem-solving skills, with excellent communication and interpersonal skills.
Relevant certifications, such as CIBN’s MCP and other relevant banking or finance certifications, are an added advantage.
Strong operational and regulatory knowledge in microfinance
Excellent leadership and team management skills
Analytical mindset with problem-solving abilities
Strong communication, reporting, and interpersonal skills
