Location:
Ikeja, Lagos
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor
Job Description
Support daily business operations and ensure smooth end-to-end service delivery across departments
Coordinate and manage back-office functions, including customer support, payment processing, KYC/AML compliance, and transaction monitoring
Collaborate with cross-functional teams (Product, Tech, Finance, and Customer Experience) to improve workflows and solve operational challenges
Monitor KPIs and prepare regular reports on operations performance
Identify process inefficiencies and suggest data-driven improvements
Ensure compliance with industry regulations, internal controls, and quality standards
Participate in vendor and partner management as needed
Assist in operational audits and risk assessments
Requirements:
Bachelor’s degree in Accounting, Business Administration, Banking and Finance, Economics, or any related field
3–4 years of experience in operations, preferably in a fintech, banking, or financial services environment
Strong analytical, problem-solving, and project management skills
Proficiency in Microsoft Excel and data reporting tools
Excellent communication and interpersonal skills
Knowledge of financial regulations and compliance processes is an added advantage
Ability to work independently and thrive in a fast-paced, tech-driven environment
Coordinate and manage back-office functions, including customer support, payment processing, KYC/AML compliance, and transaction monitoring
Collaborate with cross-functional teams (Product, Tech, Finance, and Customer Experience) to improve workflows and solve operational challenges
Monitor KPIs and prepare regular reports on operations performance
Identify process inefficiencies and suggest data-driven improvements
Ensure compliance with industry regulations, internal controls, and quality standards
Participate in vendor and partner management as needed
Assist in operational audits and risk assessments
Requirements:
Bachelor’s degree in Accounting, Business Administration, Banking and Finance, Economics, or any related field
3–4 years of experience in operations, preferably in a fintech, banking, or financial services environment
Strong analytical, problem-solving, and project management skills
Proficiency in Microsoft Excel and data reporting tools
Excellent communication and interpersonal skills
Knowledge of financial regulations and compliance processes is an added advantage
Ability to work independently and thrive in a fast-paced, tech-driven environment
Number of vacancies:
1
Company Description
We offer a comprehensive digital banking experience, featuring savings, loans, fund transfers, and online payments via our website and App. Our platform allows customers to manage their finances efficiently and access a wide range of personalized services to meet evolving needs.
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