Brand Operations Manager

Production Operations:
• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
• Handon experience in kitchen management
• Knowledge of recipe documentation
• Overseas the entire business operations, ensuring a lean operation is maintained
• Products research and development
Customer Service:
• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
• Liaise with other sales team member on customer orders interfacing between client & company
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers
Sales and Revenue:
• Potentially handling online orders and deliveries through an e-commerce platform.
• Implement strategies to increase sales and revenue for the restaurant.
• Create and implement the strategy for increase sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers
E-commerce Integration:
• Potentially manage online orders, delivery logistics, and related operations through an e-commerce platform.
Staff Management:
• Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.
Inventory and Cost Control:
• Monitor inventory levels, manage costs, and potentially handle procurement of supplies.
Quality Control:
• Maintain high standards of food quality, hygiene, and overall restaurant presentation.
Reporting:
• Basic accounting skills and indept knowledge of FIFO process
• Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
• And other tasks as assigned by the management
Qualifications/Experiences
• BSC Preferably in Business Administration Accounting, Marketing, or a related field.
• At least 3 year of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Knowledge of food safety standards and health regulations
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced setting
• Attention to detail to ensure accuracy and quality in all aspects of the business