Customer Service, Administration & Operations Officer

We are hiring a Customer Service, Administration & Operations officer to help us deliver exceptional client service, manage operations, and keep our administrative processes running smoothly. This is a hands-on role combining customer service, admin support, and team coordination in a fast-paced logistics environment. This is an on-site role.

What You Will Do:
- Communicate professionally with clients via phone, email, and messaging
- Track deliveries, monitor drivers, and provide timely updates
- Use software and applications in carrying out daily duties
- Resolve issues and maintain accurate client records
- Manage administrative tasks including filing, scheduling, and document preparation
- Handle payroll processing and basic bookkeeping (expenses, petty cash, reports)
- Supervise and coordinate a small team to ensure smooth workflows

What We’re Looking For (Essential Skills):
- Excellent English (oral & written). This is non-negotiable.
- Strong communication and organisational skills
- Good with phone handling and client relations
- Basic bookkeeping and payroll knowledge
- People management experience
- Understanding of logistics operations and the UK geography (preferred but not mandatory)
- Self-motivated, quick to learn, and able to work in a team

Who You Are:
- Self-Motivated: You take initiative and can work with minimal supervision
- Quick Learner: You learn and adapt quickly to new systems, processes, and industry knowledge
- Team Player: You collaborate effectively and support colleagues
- Solution-Oriented: You focus on solving challenges, not just spotting them
- Reliable & Professional: You deliver consistently and communicate clearly
- People-Oriented: You manage relationships with clients, drivers, and team members with ease

Why Join Us:
- Salary: Attractive and competitive remuneration.
- Benefits: Health insurance, travel allowance, performance bonus
- Perks: Starlink high-speed internet provided at the office (no data costs)
- A supportive, collaborative, and growth-focused work culture
- Career growth in logistics, administration, and operations

How to Apply:
- Send your CV and a short cover letter