Location:
Shomolu, Bariga, Lagos
Contract Type:
Remote
Experience Required:
1 year
Education Level:
Bachelor
Job Description
As a Customer Service / Telesales Rep, you’ll be the first point of contact for our customers. Your job is to ensure every interaction is smooth, helpful, and leaves them satisfied. You’ll also handle inbound and outbound calls, follow up on leads, and support our pickup scheduling process.
Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded
Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For:
Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded
Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For:
Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
Number of vacancies:
2
Company Description
WashStation is a premium laundry service that provides convenience, quality, and reliability for individuals. We offer personalized pick-up and delivery laundry solutions, ensuring that customers save time and enjoy expertly cleaned and cared-for garments. At WashStation, we pride ourselves on exceptional customer service, timely deliveries, and a commitment to maintaining the highest standards in fabric care. Our goal is to redefine laundry services by combining modern convenience with a customer-first approach, making us the trusted choice for hassle-free laundry solutions.
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