Sales Administrator

Job Purpose: To support the entire Sales team, Sales Co-ordinators and partners by administering the Sales information system, developing key growth strategies and provide all other administration services for the Sales department and staff.

Scope: The key objective of Sales department is to achieve Sales targets at the appropriate rates/prices. In this the HoS has to closely cooperate and assist the JV partners in all the supporting activities ensuring at all times that a professional and corporate image of JV companies brands are maintained along all the process.

Sales Administrator Responsibilities:

Interface and integrate with the JV Sales and Marketing departments to achieve the JV Sales goals.
Supporting the JV sales partners on the sales process.
Provide support to the JV sales partners in understanding the product and closing potential sales leads.
Provide full visibility into the sales pipeline at every stage of development.
Verify and approve on the ERP (system software) for the documents related to sales (ie Letter of Offers, Sale agreements and Lease agreements).
Establish and foster excellent relationships with all customers.
Cultivate lasting relationships with customers to grow customer loyalty.
Communicate and make decisions on slow paying / defaulting clients.
Identify and solve and find solutions to Client issues strategically.
Vigorously assist the sales team on collections from clients.
Work collaboratively across teams - including Marketing, Operations, and Finance and provide support.
Work closely with the JV legal team to generate Client's documents and answer any legal questions or queries that clients might have.
Develop monthly Sales reports.
Develops and implements sales strategy for the market that ensures attainment of company sales goals and profitability.
Verify clients statements and release units for handover.
Lead and motivate staff to improve customer service with Clients.
Work collaboratively with the sales team and fosters a culture of continuous process improvement and quality.
Ensure a Client’s smooth process from closure of sales to the property handover.
Promoting and growing JV companies brands and products quality.

Skills and Qualifications

Educational qualifications in Marketing, Business Administration, Estate Management or any related field from a reputable Institution or equivalent
Previous experience in a similar role/environment
Continuous improvement attitude
Able to meet tight deadlines and schedules while maintaining quality, safety and profitability
Proficiency in Google sheet and Excel [ Pivot table and V lookup]
Able to work within the project framework(s) and adhere to all Company guidelines and policies
Good planning and organisational skills
Ability to communicate effectively both orally and in writing

Key Attributes:

Act with Integrity
Represent the organisation in an honest, ethical and professional way and encourage others to do so,
Set an example for others to follow and identify and explain ethical issues,
Demonstrate professionalism to support a culture of integrity within the team/unit,
Act to prevent and report misconduct, illegal and inappropriate behaviour
Service
Support a culture of quality service in the Organisation,
Demonstrate a thorough knowledge of operations procedures,
Identify and respond quickly to operations needs,
Consider requirements and develop solutions to meet ends,
Deliver results
Complete work tasks to agreed budgets, timeframes and standards,
Take the initiative to innovate,
Seek and apply specialist advice when required.