Customer care/Telesales Officer

Greet and welcome visitors in a professional and friendly manner, directing them appropriately and providing necessary information.
*Handle incoming calls, emails, and inquiries promptly and courteously, addressing customer concerns and providing accurate information about products or services.
*Manage the front desk area efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
*Coordinate and manage appointments, meetings, and reservations, ensuring accurate schedules are communicated effectively.
*Assist in administrative tasks such as data entry, filing, handling mail, and maintaining office supplies inventory.
*Resolve customer complaints or issues calmly and effectively, escalating to the appropriate department if necessary, and ensuring timely resolution. *Handle payment transactions, invoices, and billing inquiries accurately and securely.
*Provide information about company services, promotions, or policies to clients and visitors clearly and concisely.
*Maintain records and documentation related to customer interactions and inquiries for future reference and reporting purposes.
*Collaborate with other departments to ensure smooth operations and assist in various tasks when required.
Requirements:
*Excellent interpersonal and communication skills with a customer-centric approach to handling inquiries and resolving issues professionally.
*Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
*Solid knowledge of office procedures
*Strong organizational skills to manage multiple tasks efficiently and maintain a well-organized front desk area.
Ability to handle challenging situations calmly and find effective solutions while maintaining a positive attitude.