OSP Supervisor
Victoria Island, Lagos
Posted more than 30 days ago
- Company:
- Fort Knox Outsourcing
- Company Description:
- Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Job Title: OSP Supervisor
Location: Victoria Island, Lagos
Employment Type: Full-time
Salary: 221,000
Job Description
o The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
o The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
o The role is expected to involve a significant element of on-site attendance.
Duties and Responsibilities
o Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
o Retail Customers: Restore service failures within 12 hours of its occurrence.
o Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to
o resolve customer service incidents.
o Proactively identify, plan and execute preventive maintenance action on the fibre network.
o Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.
o Ensure weekly support status reports are done and submitted timely for review.
o Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Requirements
o University Degree in Telecoms, Engineering or Applied Sciences.
o At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
o Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
o Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
o Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
o FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
o Capable of understanding fibre network architectures, designs & splice plans.
o User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
o User experience for Visio/AutoCAD/GIS tools is desired.