Billing Support Officer
Ikeja, Lagos
Posted more than 30 days ago
- Company:
- Fort Knox Outsourcing
- Company Description:
- Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Location: Lagos Island
Job Type: Full-time
Salary: 155,000
Duties and Responsibilities:
• Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
• Follow communication scripts when handling different Billing topics
• Identify customer’ needs, clarify information and provide solutions and/or alternatives
• Ensure prompt and accurate response to tickets
• Provide excellent customer service in such a way that we can retain the customers
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call
• Identify and escalate priority issues observed
Educational Qualifications & Functional Skills:
• Minimum Requirements: HND/B.sc, Any Discipline
• Minimum Experience: 6 Months experience in a contact center
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work
- Salary:
- 155.000,00 NGN Monthly
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