Operations Manager - E-commerce Company

Job Summary:
The Operations Manager will oversee and manage the daily operations of our e-commerce business, ensuring that all processes from inventory management to order fulfillment run smoothly and efficiently. The role requires a strong focus on optimizing operational procedures, enhancing productivity, and maintaining the highest standards of customer satisfaction. The ideal candidate will have a solid background in e-commerce operations, excellent leadership skills, and a passion for improving business processes.

Key Responsibilities:

1. Oversee Daily Operations:
- Manage the day-to-day operations of the e-commerce platform, including order processing, inventory management, shipping, and customer service.
- Ensure smooth operation of the fulfillment process from order placement to delivery.

2. Inventory and Supply Chain Management:
- Maintain optimal inventory levels, ensuring products are in stock and ready for timely fulfillment.
- Coordinate with suppliers, warehouses, and logistics providers to ensure efficient supply chain operations.
- Implement strategies to minimize stockouts and overstock situations.

3. Process Improvement:
- Analyze and refine operational processes to enhance efficiency, reduce costs, and improve overall performance.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and quality in all operations.

4. Team Management:
- Lead, train, and develop a high-performing operations team, including warehouse staff, customer service representatives, and logistics coordinators.
- Conduct regular performance reviews and provide constructive feedback to team members.

5. Customer Service and Quality Control:
- Ensure that customer orders are processed accurately and delivered on time.
- Address and resolve customer complaints and issues in a timely and professional manner.
- Monitor customer feedback and implement improvements to enhance customer satisfaction.

6. Budget Management:
- Manage the operations budget, monitoring expenses and implementing cost-saving initiatives.
- Report on operational performance, including key metrics such as order accuracy, fulfillment times, and customer satisfaction.

7. Technology and System Management:
- Work with IT and development teams to ensure the e-commerce platform is optimized for operational efficiency.
- Oversee the implementation and maintenance of technology systems related to inventory, order processing, and shipping.

8. Compliance and Safety:
- Ensure that all operations comply with legal regulations and industry standards.
- Promote a safe working environment and ensure all safety protocols are followed.

9. Project Management:
- Lead and manage special projects aimed at improving operational efficiency and supporting business growth.
- Collaborate with other departments, such as marketing and sales, to align operations with overall company strategy.

Qualifications:

- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in operations management, preferably in the e-commerce industry.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Experience with inventory management systems and e-commerce platforms (e.g., Shopify, Magento).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong communication and interpersonal skills.

Preferred Skills:
- Experience with process improvement methodologies such as Lean or Six Sigma.
- Knowledge of logistics and supply chain management.
- Familiarity with customer service management and CRM tools.

Working Conditions:

- Full-time position with some flexibility for remote work, depending on the company’s policies.
- May require occasional travel to warehouses, suppliers, or other company locations.