HR /Operations Manager

Job Summary
The Operations Manager at Jenniez School of African Interior Design and Jenniez Designs will be responsible for the day-to-day management of the school and design business operations. This individual will ensure that both the educational programs and design projects are executed efficiently, smoothly, and cost-effectively. They will oversee administrative functions, manage resources, streamline operational procedures, and ensure the smooth coordination of cross-departmental activities.

Key Responsibilities
Operational Management

Oversee the daily operations of both the school and design firm.
Develop, implement, and maintain operational policies and procedures to ensure the smooth functioning of the business.
Monitor and manage resource allocation for both school programs and design projects.
Ensure compliance with legal and regulatory requirements.
Project and Program Coordination

Work closely with the Academic Coordinator to ensure the timely scheduling and smooth running of classes, workshops, and other educational programs.
Collaborate with the Project Manager to ensure that all client projects are running efficiently, on time, and within budget.
Oversee the coordination of logistics, materials, and other resources for both educational and project-related activities.
Budgeting and Financial Oversight

Assist the Finance Manager with budget development and management.
Track operational costs and optimize processes to reduce expenses while maintaining high-quality service.
Oversee procurement and inventory management, ensuring cost-effective purchasing.
Team Management and Development

Lead and supervise a team of administrative and support staff, ensuring smooth communication and task delegation across departments.
Work with Human Resources (or relevant personnel) to hire, train, and manage operational staff as necessary.
Conduct regular performance evaluations, provide constructive feedback, and promote professional development for the operations team.
Strategic Planning and Process Improvement

Identify opportunities for process improvements, enhancing operational efficiency and customer satisfaction.
Develop and implement long-term operational strategies in line with the company’s growth goals.
Regularly assess operational systems, workflows, and procedures to ensure they align with business needs.
Client and Vendor Relations

Maintain relationships with key vendors, service providers, and contractors to ensure the smooth procurement of materials and services.
Ensure the timely delivery of project milestones and work in close collaboration with client-facing roles to ensure client satisfaction.
Performance Monitoring and Reporting

Develop and track key performance indicators (KPIs) to measure the success of operational initiatives.
Generate regular operational reports for the CEO, highlighting successes, challenges, and areas for improvement.
Analyze data to identify trends and recommend corrective actions when necessary.
Compliance and Risk Management

Ensure that the company adheres to all legal, regulatory, and safety standards.
Work with management to mitigate operational risks and address any potential issues before they escalate.

Qualifications and Experience
Education: Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is an advantage.
Experience: Minimum of 5 years of experience in operations management, preferably in a design or educational environment.
Skills:
Strong leadership and team management abilities.
Excellent organizational and multitasking skills.
Proficient in project management software and tools.
Strong analytical and problem-solving skills.
Budgeting and financial management skills.
Ability to streamline and improve operational processes.
Excellent communication and interpersonal skills.
Key Competencies
Leadership: Ability to lead teams, foster collaboration, and drive operational excellence.
Problem Solving: Adept at identifying issues and implementing practical solutions.
Efficiency: A commitment to improving processes to enhance productivity and cost-effectiveness.
Customer Focus: Prioritizes client and student satisfaction, ensuring their needs are met efficiently.
Time Management: Capable of juggling multiple tasks and projects, ensuring deadlines are consistently met.