Customer Service Representative

Maryland, Lagos

Posted more than 30 days ago

Company:: PRUVIA INTEGRATED LIMITED
Company Description:: At Pruvia Integrated Limited, we understand that managing human resources can be a daunting task for many organizations. This is why we have developed a range of HR services to help companies of all sizes and industries, from startups to multinational corporations. We take pride in our ability to understand our clients’ unique needs and deliver customized solutions that meet their requirements. Our approach is collaborative, and we work closely with our clients to develop strategies that are effective, efficient and sustainable.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 5

Job Description

A Customer Service Representative (CSR) serves as the primary point of contact for customers. This role involves handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The CSR is responsible for maintaining a positive and professional demeanor while providing effective solutions to meet customer needs.

KEY RESPONSIBILITIES
• Assist Customers: Respond to inquiries, handle complaints, and provide solutions to customer issues.
• Process Orders & Requests: Efficiently manage orders, forms, and applications.
• Maintain Records: Keep accurate customer records and document all interactions.
• Gather Feedback: Collect customer feedback to improve services and products.
Stay Informed: Keep up-to-date with product knowledge to assist customers effectively.