Customer Service Representative
Ikeja, Lagos
Posted 3 days ago
- Company:
- Kitchessence
- Company Description:
- Kitchessence is an online and offline kitchenware store. We provide quality, durable, stylish and functional kitchenware products to our esteemed customers. Our kitchenware products include cookware, bakeware, dinnerware, kitchen appliances, kitchen utensils, kitchen accessories, cleaning tools and kitchen linens. We have been in business for over 3 years and we have delighted over a thousand homes with durable and top notch kitchen products.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
2. Give customers information about products and services
3. Take orders and process returns
4. Help customers understand the product and answer questions about their reservations
5. Maintain a positive, empathetic and professional attitude toward customers at all times.
6. Responding promptly to customer inquiries on all online platforms.
7. Communicating with customers through various channels.
8. Keeping record of customer interactions, transactions, comments and complaints.
9. Ensure customer satisfaction and provide professional customer support.
10. Providing feedback on the efficiency of the customer service process.
11. Preparing quotes for clients.
12. Update website products and prices