Customer Service Representative (Hausa Speaking)

Position Overview:
We are seeking a motivated and customer-focused Customer Service Representative who is fluent in both English and Hausa. The ideal candidate will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities:
• Handle customer inquiries and complaints promptly through phone, email, and in-person communication.
• Communicate effectively in both English and Hausa to cater to a diverse customer base.
• Identify customer needs and provide appropriate solutions or escalate issues to the relevant department.
• Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system.
• Provide product or service information, answer questions, and offer guidance on usage or troubleshooting.
• Support customers with payments, account updates, or technical queries.
• Collect and document customer feedback to help improve services and processes.

Qualifications:
2+ years of experience in customer service or a similar role.
Fluency in Hausa and English (both written and verbal communication).
Excellent interpersonal, communication, and active listening skills.