Guest Service Executive
Lekki, Phase1, Lagos
Posted more than 30 days ago
- Company:
- IBIC Holdings
- Company Description:
- We are a Pan-African investment company with major interests in real estate, blockchain, financial technology, agriculture, and the hospitality industry. As the parent company to Coinnest Africa, George Residence, IBIC Properties, Paylite, and IBIC Acres, our commitment lies in empowering our team, satisfying our clients, and prioritizing key stakeholders.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Technical
- Number of vacancies:
- 4
Job Description
As the Guest Service Executive, you will be responsible for overseeing and enhancing all aspects of the guest experience, from managing guest relations to ensuring consistency in service quality. You will work closely with various departments to streamline operations, address guest feedback, and implement strategies that align with our commitment to excellence.
Key Responsibilities
Act as the primary point of contact for guest inquiries, ensuring a seamless and positive experience.
Oversee and maintain high standards of service across all properties, ensuring alignment with company protocols.
Proactively monitor guest feedback, promptly addressing concerns with professionalism and efficiency.
Guide and train team members in exceptional service delivery, fostering a culture of continuous improvement.
Collaborate with internal departments to ensure seamless operations that enhance the guest experience.
Utilize OTA (Online Travel Agency) and property management systems to optimize occupancy and revenue.
Identify areas for improvement within guest services, implementing solutions to elevate guest satisfaction.
Build and nurture guest relationships to encourage loyalty and repeat visits.
Qualifications and Experience:
Bachelor’s degree or Equivalent in Hospitality Management, Business Administration, or a related field.
Minimum of 2 - 4 years of experience in guest service or experience management, ideally in a high-end hotel or hospitality setting.
Proven expertise in OTA systems and property management software.
Excellent interpersonal, leadership, and problem-solving skills.
A guest-focused mindset with a commitment to quality and service standards.
Demonstrated experience in revenue management and up-selling techniques.
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