HR Officer
Gombe, Gombe
Posted today
- Company:
- Outsource Global Technologies Limited
- Company Description:
- At Outsource Global, we believe in building partnerships with companies worldwide to positively impact the global business services and foster exponential growth. This growth can include higher-value, multi-processing, specialized services and business functions such as Customer service, IT support, software development-as-a-service, legal services, Artificial Intelligence, medical support services, accounting-as-a-service and data management. By first understanding your business and the functions within the organization, we find ways to reduce operational costs and increase performance with consistent, quality and reliable service delivery. Our services are tailored to perfectly suit your business needs and preferences, with a focus on service quality, low-cost and scalable solutions. We help our clients become operationally efficient and competitive.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
The HR Officer oversees recruitment, employee engagement, and HR operations, ensuring effective onboarding, policy adherence, and administrative support. This role drives motivation, addresses employee concerns, and collaborates with leadership to enhance performance and maintain high service standards.
Key Responsibilities
Oversee recruitment processes to maintain a consistent pipeline of qualified candidates.
Manage onboarding for trainees, agents, and support staff.
Conduct one-on-one interviews to address employee concerns and improve motivation.
Develop activities and themes to enhance employee focus and loyalty.
Lead motivational sessions and team huddles to boost morale.
Enforce adherence to organizational policies and house rules.
Review attendance and manage disciplinary actions as needed.
Supervise and support administrative staff.
Oversee documentation and tracking of disciplinary sessions.
Provide employee support through check-ins, calls, and visits, maintaining accurate records.
Address employee complaints and inquiries effectively.
Assist in updating payroll deduction records and verifying employee benefits (e.g., HMO).
Document and process absence proofs as required.
Facilitate onboarding and offboarding communication with stakeholders.
Coordinate end-of-year appreciation gift distribution, ensuring accuracy and timely delivery.
General Management
Conduct daily floor walks to monitor adherence to rules and standards.
Organize regular employee feedback sessions to improve work conditions.
Collaborate with the Head Office on operational improvements.
Propose and implement strategies to enhance center performance.
Advise the Operations Director on planning and policy matters.
Communicate updates and developments to employees at the center.
Monitor attendance trends, identify issues, and propose solutions to mitigate negative impacts.
Ensure accuracy in all administrative bookkeeping processes.
Provide weekly reports summarizing activities, challenges, and outcomes at the center.
Perform other duties as assigned.
Qualifications and Experience
Education: Bachelor’s degree in Business Administration, Human Resources, or a related field.
Experience: Minimum of 3-5 years in a leadership role, preferably in a call center or operations environment.
Skills:
Strong leadership and interpersonal skills.
Excellent organizational and time management abilities.
Proficiency in using HR and financial management software.
Strong problem-solving and decision-making skills.
Effective communication skills, both verbal and written.
Excellent reporting skills
Working Conditions
This role operates in a fast-paced environment that may require flexibility to meet business needs.