Human Resource Manager

The Human Resource Manager will serve as a strategic leader responsible for driving business growth through targeted client engagement, advanced HR analytics, and seamless execution of HR projects. This role focuses on leveraging data-driven insights, optimizing processes, and fostering strong client relationships to deliver innovative HR solutions that align with business objectives.

As a critical member of the leadership team, the manager will identify new business opportunities, oversee client retention initiatives, and lead the execution team to ensure efficiency, precision, and excellence in HR service delivery. The ideal candidate will demonstrate a deep understanding of HR strategy, business development, and advanced technology, blending creativity with operational expertise to enhance organizational impact.

Pivotage’s Area of Focus: Talent Acquisition |Verifications| Performance Management| People Management | Compensation & Benefits| Learning and Development

Responsibilities



HR Service Delivery and Execution

Act as a strategic advisor to clients, ensuring HR solutions align with their broader business objectives and deliver measurable results.

Build strong client relationships by delivering exceptional service and proactively addressing evolving needs.

Lead and manage the HR execution team, aligning efforts with client objectives and ensuring efficient project delivery.

Implement scalable, standardized processes to enhance timelines and resource allocation.

Monitor project progress and outcomes, ensuring high-quality deliverables meet client expectations.

Deploy technology and innovative tools to enhance operational efficiency and client satisfaction.

Co-create HR strategies with clients to address workforce challenges, improve engagement, and achieve organizational success.

Foster a high-performance, client-focused team culture, promoting professional growth, creativity, and accountability.

Track and evaluate KPIs to measure the success of client engagements and service delivery efforts.

Report on client satisfaction, revenue growth, and operational efficiency, providing actionable recommendations to leadership.



Business Development

Develop and implement strategic plans to acquire new clients and expand service offerings.

Build and nurture relationships with prospective and existing clients, positioning the company as a trusted HR solutions partner.

Identify market trends and client needs to create innovative service propositions that provide a competitive edge.

Collaborate with internal teams to design and execute lead generation campaigns and initiatives, maximizing conversion opportunities.

Achieve revenue targets by leveraging strategic partnerships, cross-selling HR services, and presenting tailored solutions to decision-makers.

Create and implement client retention strategies, including value-added services and regular performance reviews.

Conduct client engagement sessions to gather feedback, propose improvements, and enhance service delivery.



Research and Analysis

Translate complex client needs into actionable HR initiatives, focusing on impact and scalability.

Conduct in-depth research on HR trends, market dynamics, and client-specific needs to inform service development.

Provide thought leadership by sharing data-driven insights and recommendations that support client objectives.

Benchmark against industry standards and competitors to identify opportunities for innovation and service differentiation.

Use analytics to refine processes, optimize resources, and enhance client outcomes.



Requirements:

Bachelor's degree in human resources, Business Administration, or a related field.

MBA or equivalent certificate is an added advantage.

Minimum of 4 to 5 years of experience in operations, research and business development, with a focus on HR consulting or professional services.

Professional certifications such as SPHR, SHRM-SCP or SPHRI is an added advantage

Strong analytical skills with experience in HR data analytics and business intelligence.

Proven ability to deploy HR projects effectively and manage cross-functional teams.

Excellent communication and client service skills with a focus on relationship management.

Demonstrated ability to foster creativity and innovation in HR practices.

Strong understanding of organizational culture and the importance of culture fit in employee engagement.

Proficient in the use of Microsoft and other workspace tools.



A successful candidate will be:

confident in speaking and writing,

skilled in delivering impactful presentations,

optimistic in viewpoint,

a creative thinker, value driven with a can-do attitude,

an experienced people and project manager,

an effective and efficient team player,

proficient in using tools to report and analyse data,

an HR generalist, and

a business development enthusiast with a strategic mindset.