Customer service supervisor

Role: Customer Service Supervisor
Industry: Confectionery Services
Salary:200,000-300,000k Monthly
Location:Ikoyi

Responsibility

•Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
•Strategizing and monitoring the daily activities of customer service operations.
•Assisting customer service staff with duties were required.
•Training staff in areas of customer service and company policies.
•Managing cashier coverage and customer flow to ensure proficient customer service.
•Monitoring and authenticating returns, exchanges, and voids.
•Investigating and solving customer service complaints.
•Assisting with the development and implementation of service policies, and explaining these to staff and customers.
•Maintaining documentation pertaining to customer service department activities.
•Performing additional duties where needed.

Requirements

•Bsc in Business Administration or any relevant course
•4+years of work experience in a similar position.
•Proficient knowledge of customer service, and standard office practices and procedures.
•Proficient computer skills.
•Proficient standard office equipment skills.
•Outstanding communication skills, both written and verbal.
•Strong people skills.
•Excellent phone etiquette.
•Outstanding organizational skills.