Retail Manager

Our client is a leading firm dealing in the Oil and gas sector & Energy Commodity Trading. With a commitment to excellence and innovation, it strives to deliver high-quality products/services while fostering a positive work environment for its employees. In continuation of its expansion and growth, the company is seeking a dynamic individual as the Retail Manager.


Job Summary:

Our client is in search of a forward-thinking Retail Manager with a strategic approach to optimizing retail operations in the oil and gas sector. This role requires a data-driven professional with expertise in leveraging AI-powered analytics to enhance customer experience, streamline operations, and maximize profitability. The ideal candidate will have a strong grasp of automation in retail management, utilizing AI tools to ensure operational efficiency, customer satisfaction, and business growth across multiple regions. Leadership skills and a deep understanding of AI-driven retail strategies are essential for success in this dynamic environment.

Key Responsibilities:

Oversee day-to-day operations of retail business activities, ensuring smooth operations and compliance with health, safety, and environmental standards.
Develop and execute strategies to drive sales growth, profitability, and customer satisfaction at retail locations.
Utilize AI-driven analytics to analyze customer browsing habits and purchase history, crafting tailored shopping experiences that drive engagement and sales.
Implement AI-powered inventory management systems to monitor stock levels, predict demand fluctuations, and automate restocking processes, ensuring optimal inventory without overstocking.
Monitor and enforce quality control and standard operating procedures to ensure a consistent customer experience across all retail outlets.
Leverage AI to gain real-time visibility into supply chain operations, predict potential disruptions, and optimize logistics, leading to cost reductions and improved efficiency.
Integrate AI-powered visual search tools that allow customers to search for products using images, enhancing the shopping experience and increasing conversion rates.
Deploy AI chatbots and virtual assistants to handle customer inquiries, provide product recommendations, and resolve issues promptly, improving customer satisfaction and reducing operational costs.
Implement AI systems to monitor transactions and identify unusual patterns, enhancing security and protecting both the business and customers from fraudulent activities.
Work closely with the marketing and promotions teams to create and execute promotions, discounts, and loyalty programs to boost customer engagement and retention.
Analyze retail performance metrics, including sales data, customer feedback, and market trends, to develop action plans that enhance store performance.
Ensure compliance with local regulatory requirements, including fuel pricing regulations, taxation policies, and environmental standards.
Manage budgets for each retail location, controlling operational costs, monitoring financial performance, and optimizing resources.
Foster strong relationships with suppliers and third-party service providers to ensure quality product sourcing and timely delivery.
Represent the company in local retail forums, industry associations, and public relations activities.


Key Requirements

Bachelor’s degree in Business Administration, Retail Management, Supply Chain, or related field. A Master’s degree or relevant certifications (e.g., Retail Management, PMP) is a plus.
5–8 years of experience in retail management, with at least 3 years of experience in the Oil & Gas retail sector (e.g., retail fuel stations, convenience stores, car washes, and related services).
Leveraging AI to process customer feedback, identify areas for improvement.
Proven experience in managing multi-site retail operations, including overseeing day-to-day store functions, staff management, and customer service.
Strong understanding of oil and gas retailing, including fuel retail operations, pricing structures, and logistics related to fuel distribution.
Experience in staff development and training, with a focus on customer service excellence.
Solid knowledge of inventory management, cost control, and retail financial management.
Strong ability to analyze sales data, identify market trends, and implement corrective actions to drive operational improvements.
Proven track record in negotiation and supplier management.
Knowledge of local regulatory compliance (fuel pricing, environmental guidelines, etc.) in the retail space.
Proficiency in Microsoft Office Suite, retail management software, and ERP systems.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, customer-focused environment with multiple priorities.


Core Competencies

Retail Operations Management.
Customer Relationship Management (CRM)
Sales Growth & Profitability
Staff Training & Development
Inventory Control & Stock Management
Regulatory Compliance & Risk Management
Supplier Relationship Management
Performance Analysis & Reporting
Health, Safety & Environmental Awareness