Customer Care Representative

FCT, Abuja

Posted 2 days ago

Company:: Webdevlab
Company Description:: WebDevLab is a full-service digital agency dedicated to enhancing businesses' online presence through expert web development and digital marketing solutions. Our services include creating beautiful, user-friendly websites that convert visitors into customers, search engine optimization (SEO) to improve search rankings, pay-per-click (PPC) advertising, social media marketing, content marketing, and email marketing. Our team of experienced professionals is committed to delivering customized solutions that meet each client's unique needs, ensuring a seamless and engaging online experience.
Contract Type:: Part Time
Experience Required:: No Experience
Education Level:: Technical
Number of vacancies:: 5

Job Description

We’re seeking friendly, motivated individuals to join our team as Customer Care Representatives. In this role, you’ll be the first point of contact for our customers—assisting with questions, resolving issues, and ensuring a positive experience across phone, email, or chat platforms.

This is an excellent opportunity for anyone who enjoys helping people, remote work might be available with time

Responsibilities:
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist with product questions, order issues, and general support
Provide clear and helpful information while maintaining a positive tone
Document customer interactions accurately
Work collaboratively with other team members and departments to resolve complex issues

Requirements:
Excellent written and verbal communication skills
Basic computer literacy and ability to navigate web-based tools
Strong problem-solving abilities and a calm, customer-first mindset
Reliable internet connection and a quiet workspace

Previous customer service experience is a plus but not required

Assessment Survey:
To ensure the best fit for the team, all applicants will complete a short assessment survey after applying. This helps us match you to the best available opportunities based on your strengths and preferences.