Supermarket Manager

The Supermarket Manager oversees the daily operations of our supermarket. The ideal candidate will have a strong background in retail management, team leadership, and facility supervision. They will be responsible for ensuring operational efficiency, maintaining high customer service standards, and collaborating with the HR department to manage staff effectively.
Key Responsibilities:
Operations & Store Management:
Oversee overall supermarket operations, ensuring efficiency and profitability.
Implement strategies to optimise sales performance and enhance customer experience.
Monitor stock levels, oversee inventory management, and ensure timely replenishment of goods.
Enforce health, safety, and hygiene standards in compliance with regulations.
Ensure the supermarket's assets, facilities, and equipment are properly maintained.
Implement strategies to zero out any form of theft, loss or shortages.
Great communication skills for vendor and customer management.
Staff Management:
Supervise and coordinate the activities of supermarket staff to ensure high productivity, professionalism and efficiency.
Work closely with the HR department on employee performance management, training, and discipline.
Assign daily responsibilities, monitor staff performance, and provide necessary coaching.
Foster a positive and professional work environment to enhance employee morale.
Customer Service & Satisfaction:
Ensure high levels of customer satisfaction through excellent service delivery.
Address and resolve customer complaints or concerns promptly.
Analyse customer feedback and work on continuous improvement strategies.
Financial & Sales Management:
Monitor daily sales and financial performance, working towards achieving revenue targets.
Control operational expenses and implement cost-saving measures.
Prepare financial reports and recommend strategies for business growth.
Position Specification
Educational Qualification & Experience:
A Graduate of Business Administration, Retail Management, or a related field.
Minimum of 2 years of managerial experience in a supermarket or similar retail environment.
Proven experience in store operations, sales optimisation, and team leadership.
Required Skills & Competencies:
Strong leadership and staff management skills.
Excellent writing and communication skills
Proficient in Microsoft Suite with key emphasis on Word and Excel
Excellent problem-solving and decision-making abilities.
Proficiency in inventory management and retail software.
Sound knowledge of financial planning, budgeting, and reporting.
Strong customer service orientation and communication skills.
Ability to work under pressure and handle multiple tasks effectively.