IT Support Specialist
Lagos, Lagos
Posted yesterday
- Company:
- BLAKSKILL LIMITED
- Company Description:
- BlakSkill is a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. Blakskill’s mission is to provide a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. We are dedicated to empowering African Talents, connecting them with exceptional career opportunities worldwide, fostering growth, and driving positive change in the African job market. We envision a future where African talent is globally recognized, and companies across the world have easy access to a pool of verified and highly skilled professionals from Africa. By adhering to our core principles and staying true to our mission and vision, Blakskill Limited is transforming the talent acquisition landscape, empowering African Talents, and facilitating global access to verified talents from an African perspective. Together, we are building a brighter future, one successful connection at a time.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Industry: Information Technology (IT) and Telecoms Business Services
Location: Ikoyi, Lagos, Nigeria
Job Type: Full-Time
Budget: Open to Negotiation
Job Description (Summary)
As an IT Support Specialist, you will handle troubleshooting across hardware, software, and network domains, respond to support inquiries through various channels, and play a vital part in enhancing user experience. Your contribution will be critical in ensuring high levels of customer satisfaction and maintaining operational excellence.
Diagnose and resolve a range of hardware, software, and basic network issues.
Provide responsive and empathetic support to users via phone, email, live chat, and in-person.
Document issues and resolutions thoroughly using support tools such as Zendesk, Jira, or similar ticketing systems.
Escalate complex or unresolved problems to senior technical teams, accompanied by detailed diagnostics and reports.
Assist with the configuration and installation of operating systems, software applications, and IT hardware (e.g., printers, mobile devices, desktops).
Conduct user training sessions and offer guidance on technical tools and best practices.
Monitor IT systems for disruptions and perform routine maintenance tasks to ensure uptime and reliability.
Stay informed on the latest technology trends and updates relevant to the organization’s IT environment.
Collaborate with cross-functional teams including product, development, and customer service to improve internal processes and user satisfaction.
Required Qualifications & Experience
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
1 to 3 years of experience in a technical support, help desk, or desktop support role.
Strong proficiency in operating systems: Windows, macOS, and Linux.
Solid understanding of basic networking principles (e.g., TCP/IP, DNS, Wi-Fi configurations).
Experience using remote support tools such as TeamViewer, AnyDesk, or similar platforms.
Familiarity with support ticketing and tracking systems (e.g., Zendesk, Jira).
Competence in hardware troubleshooting for desktops, laptops, mobile devices, and peripherals.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving capabilities.
Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment.
A service-oriented mindset and a genuine interest in helping others succeed.
