Customer Service Representative
Lagos, Lagos
Posted 28 days ago
- Company:
- Main Service Logistics
- Company Description:
- At Main Service Logistics, we specialize in delivering reliable and efficient logistics solutions tailored to meet the diverse needs of our clients. Based in Lagos, we are dedicated to providing end-to-end transportation and supply chain services that connect businesses and enhance productivity. With a skilled team and a commitment to innovation, we strive to maintain excellence in all our operations, ensuring prompt and secure deliveries every time. Our focus on customer satisfaction, combined with industry expertise, makes us a trusted partner for businesses seeking quality logistics support.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Technical
- Number of vacancies:
- 2
Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment.
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
