Customer Service Manager

Lagos, Lagos

Posted 24 days ago

Company:: Work in Nigeria
Company Description:: Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions. Our focus is ● To become THE platform for finding top talent in Africa. ● To assist companies to find the right talent for their business. ● To be a platform that provides a pool of top talent for recruiters to draw from. ● To reduce the employment scourge in Nigeria
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Responsibility

•Improve customer service experience, create engaged customers and facilitate organic growth

•Take ownership of customers issues and follow problems through to resolution

•Set a clear mission and deploy strategies focused towards that mission

•Develop service procedures, policies and standards

•Keep accurate records and document customer service actions and discussions

•Analyze statistics and compile accurate reports

•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

•Keep ahead of industry’s developments and apply best practices to areas of improvement

•Control resources and utilise assets to achieve qualitative and quantitative targets

•Adhere to and manage the approved budget

•Maintain an orderly workflow according to priorities

Responsibility

•Minimum of 3 years working experience as a Customer Service Manager, Retail Manager or Assistant Manager

•Experience in providing customer service support

•Excellent knowledge of management methods and techniques

•Proficiency in English

•Working knowledge of customer service software, databases and tools

•Awareness of industry’s latest technology trends and applications

•Ability to think strategically and to lead

•Strong client-facing and communication skills

•Multi-tasking skills

•BS degree in Business Administration or related field

Location: Surulere
Remuneration: 200,000-250,000