Automation Manager

Job Summary
We seek a passionate professional who thrives on data, values intuitive user experiences, and is eager to harness voice technology to deliver seamless financial services.

Key Responsibilities
Analyze and optimize the performance of our voice-based products and solutions.
Monitor customer interactions, feedback, and usage data to uncover insights.
Collaborate with the team to improve voice UX.
Translate analytics into actionable recommendations for product improvement.
Conduct competitor analysis and stay updated on industry trends in voice tech.
Automation of calling process.
Programming/Scripting Languages
Python, JavaScript, PowerShell, or Bash for custom scripts and automation tasks.
RPA Tools (Robotic Process Automation)
UiPath, Blue Prism, Automation Anywhere, Microsoft Power Automate.
API Integration
Understanding of REST/SOAP APIs for system communication.
Database Management
SQL knowledge for querying and automating data manipulation.
Workflow Design
Tools like BPMN (Business Process Model and Notation) or software like Camunda or Bizagi.
Cloud Services
Familiarity with platforms like AWS, Azure, or Google Cloud for cloud-based automation

Requirements
Bachelor’s Degree in Computer Science, Data Science, Information Systems, or related field.
2 years of experience in product analysis, preferably in voice or audio-based technology.
Strong analytical and problem-solving skills.
Proficient in tools like SQL, Excel, Google Analytics, or similar.
Experience with voice platforms (e.g., IVR systems, Google Assistant) is a plus.
Excellent communication and collaboration skills.

What We Offer
A collaborative and innovative work environment.
Opportunities for professional growth.
Competitive salary and benefits.