Frontdesk Officer

Key Responsibilities:
. Greet patients and visitors warmly, ensuring a professional and friendly environment.
. Manage patient registration, verify personal and insurance information, and collect necessary documentation.
. Schedule, confirm, and cancel patient appointments using hospital scheduling software.
. Answer incoming calls, transfer calls to appropriate departments, and respond to inquiries.
. Handle patient check-in and check-out processes efficiently.
. Maintain accurate patient records and ensure confidentiality
. Coordinate with medical and administrative staff to facilitate smooth patient flow.
. Assist with billing and insurance verification, where applicable.
. Maintain a clean and organized reception area.

Requirements:
. Prior experience in a hospital, clinic, or medical office preferred.
. Proficiency with Microsoft Office and hospital management software (e.g., EMR/EHR systems).
. Excellent verbal and written communication skills.
. Strong organizational skills with attention to detail.
. Ability to multitask and remain calm under pressure.
. Professional demeanor and strong customer service skills.
. Knowledge of medical terminology is a plus.