Front Desk Officer

Our client is a leading multispecialty hospital in Abuja, dedicated to providing holistic and patient-centered care, especially for individuals living with chronic kidney disease. Their facility is fully equipped with an operational theatre, dialysis center, diagnostics laboratory, and endoscopy suite. They are committed to delivering high-quality healthcare services and are expanding their team to include passionate professionals who share their vision of excellence and compassion.

As a result of this expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute to a rapidly growing organization.

Job Title: Front Desk Officer.
Location: Abuja.
Employment Type: Full-Time hybrid.

Job Summary: The candidate must be a warm, organized, and service-oriented individual to join their team. This role requires someone who is excellent with people, confident with billing and cash handling, familiar with HMO processes, and capable of managing front desk operations. The ideal candidate is always smiling, has a pleasant disposition, and ensures every patient and visitor feels valued and respected.

Key Responsibilities:
Serve as the first point of contact for patients and visitors, greet warmly and professionally.
Register patients, schedule appointments, and manage patient flow efficiently.
Answer phone calls, respond to inquiries, and direct calls or messages appropriately.
Verify HMO coverage, process approvals, and liaise with HMO providers for patient billing, authorizations, and claims reconciliation.
Generate bills for services rendered and collect payments (cash, POS, transfers).
Issue receipts, balance daily transactions, and maintain accurate financial records.
Assist patients with information about their bills, services, and next steps in their care journey.
Handle patient concerns or complaints with empathy, tact, and professionalism.
Maintain accurate and organized records, both for patient information and financial transactions.
Coordinate with the clinical and administrative team for seamless service delivery.

Qualifications and Requirements:
Bachelor’s degree or HND in a relevant field
Minimum of 1–2 years of experience in a similar role, preferably in a hospital or healthcare setting.
Solid understanding of HMO processes and healthcare billing systems.
Experience with cash handling, billing software, and POS systems.
Proficiency in Microsoft Office and hospital management software.
Excellent interpersonal and communication skills, must be people-friendly and always approachable.
Strong attention to detail, integrity, and the ability to work under pressure.
Must have a cheerful personality and a natural ability to make people feel welcome.