Helpdesk

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency
• Coordinate and prioritize activities within the helpdesk and operation department
• Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence
• Perform administrative duties within the operations department, including documentation, data entry and record management.
• Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.
• Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters
• Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.
• Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.

QUALIFICATION/REQUIREMENT
o Bachelors’ degree in Information Technology, Computer science, Business Administration or related field
o Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles
o Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
o Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
o Excellent organization abilities wit attention to details and a proactive approach to problem solving.