Helpdesk
Victoria Island, Lagos
Posted 4 days ago
- Company:
- Eko Maintenance Limited
- Company Description:
- Founded in 2011, Eko Maintenance is a subsidiary of Eko Hotels and a member of the Chagoury group. We offer our services to the construction and real estate industries. We have expertise in facility management with proven track record in servicing top multinational company. Our focus and strength are more on high rise buildings. Our track record includes projects with an investment value. Our know how and experience covers all fields of infrastructure and building including new towns, resorts, business parks, shopping centres, hotels, hospitals, offices, etc.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
• Coordinate and prioritize activities within the helpdesk and operation department
• Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence
• Perform administrative duties within the operations department, including documentation, data entry and record management.
• Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.
• Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters
• Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.
• Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.
QUALIFICATION/REQUIREMENT
o Bachelors’ degree in Information Technology, Computer science, Business Administration or related field
o Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles
o Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
o Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
o Excellent organization abilities wit attention to details and a proactive approach to problem solving.
