Administrative Officer

The Administrative Officer in a TPA setting provides critical support to ensure the seamless operation of administrative functions that underpin the delivery of health insurance services. This includes managing enrollees and provider data, supporting claims processing, maintaining compliance documentation, facilitating communication with stakeholders, and ensuring adherence to regulatory standards, including those of the National Health Insurance Authority (NHIA).
Manage daily administrative tasks and coordinate office operations to ensure efficiency.
Maintain up-to-date records for enrollees, clients, healthcare providers, and staff.
Organize and maintain physical and electronic filing systems in compliance with data protection policies.
Receive, log, and track claims from healthcare providers.
Ensure claims are accompanied by the correct and complete documentation.
Assist in onboarding new enrollees and healthcare providers by collecting, verifying, and inputting data.
Support the enrollee ID card production process and manage delivery/distribution logistics
Assist in onboarding new enrollees and healthcare providers by collecting, verifying, and inputting data.
Support the enrollee ID card production process and manage delivery/distribution logistics.
Generate periodic reports on administrative activities, claims volume, enrollee updates, and provider interactions.
Qualification & Experience
Bachelor’s degree in Business Administration, Health Management, Insurance, or related field.
2–4 years’ experience in an administrative role, preferably in health insurance, HMO, or TPA sector.
Proficiency in MS Office Suite (Excel, Word, PowerPoint) and database management.
Familiarity with NHIA operations, medical billing, and insurance claims processes is an advantage.
Fluent in English with Excellent Numerate skills