Location:
Apapa, Lagos
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor
Job Description
Management and maintenance of LANs (Local Area Networks)
IT specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communications devices), and that end users have access to shared files, printers, and email.
When needed, IT specialist will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per MSH IS standards to ensure that appropriate solutions (equipment, software, and services) are proposed and provided to beneficiaries.
File incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Make sure the phone on every desk is working at all times.
Install anti-virus software.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the Operations Manager)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Travel to site offices whenever there is a need to, and resolve issues independently as much as can be achieved.
Send a weekly Status report and Time Sheet to IT Operations Manager
Ability to travel 40% of the time to various state offices.
Ensure that systems are in place in country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures.
Ensure that appropriate staff members are aware of and understand laws, contract/award and donor requirements, and MSH policies and procedures
Monitor and ensure compliance.
IT specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communications devices), and that end users have access to shared files, printers, and email.
When needed, IT specialist will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per MSH IS standards to ensure that appropriate solutions (equipment, software, and services) are proposed and provided to beneficiaries.
File incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Make sure the phone on every desk is working at all times.
Install anti-virus software.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the Operations Manager)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Travel to site offices whenever there is a need to, and resolve issues independently as much as can be achieved.
Send a weekly Status report and Time Sheet to IT Operations Manager
Ability to travel 40% of the time to various state offices.
Ensure that systems are in place in country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures.
Ensure that appropriate staff members are aware of and understand laws, contract/award and donor requirements, and MSH policies and procedures
Monitor and ensure compliance.
Number of vacancies:
1
Company Description
Established with a commitment to reliability and efficiency, Chongai Global Resources delivers innovative solutions in freight forwarding, marine transportation, and supply chain management. With a reputation built on trust and expertise, we provide seamless logistics that power businesses across global market, with almost a decade experience in freight forwarding, import , export and logistics.We ensure goods reach their destination on schedule, minimizing delays and disruptions. Our years of experience and commitment to reliability have built a strong track record of efficiency and trust we also Bulk Cargo Handling
Expertise in managing large-volume shipments with precision, safety, and efficiency
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