Performance Management

Job Summary
To design, implement, and manage the performance management framework across the organization, ensuring alignment with business goals, employee development, and a high-performance culture.

Job Description
1. Design and implement the performance management system (PMS), including KPIs, OKRs, and appraisal methodologies.
2. Align PMS with organizational goals, departmental objectives, and individual performance indicators.
3. Coordinate performance planning cycles and appraisal timelines.
4. Train managers and employees on goal setting, performance reviews, and feedback delivery.
5. Ensure consistency and fairness in performance evaluation processes.
6. Analyze performance data and generate insights for leadership.
7. Track trends and provide recommendations on workforce productivity and engagement.
8. Review and refine PMS tools and processes for relevance and effectiveness.
9. Benchmark best practices in performance management and introduce innovations.
10. Work closely with business leaders, line managers, and HR business partners to ensure proper execution of performance initiatives.
11. Act as an advisor on managing underperformance and recognizing high performers.
12. Ensure digital tools support real-time feedback, reviews, and tracking.

Qualifications
1. Bachelor’s degree in Human Resources, Business Administration, or related field.
2. Experience 2. 3–5+ years in HR, with at least 2 years focused on performance management.
3. Familiarity with performance frameworks such as Balanced Scorecard, OKRs, or 9-box grid.
4. Professional certifications (e.g., SHRM, CIPD, HRCI) are advantageous.

Competencies
- Ability to align performance systems with business strategy.
- Understanding of organizational goals and how to cascade them to departments and individuals.
- Proficient in data analysis and using metrics to drive decisions.
- Experience with Excel, Power BI, or HRIS analytics modules.
- Strong verbal and written communication skills.
- Capable of influencing managers and leadership to adopt performance best practices.
- Ability to support managers in coaching employees for better performance.
- Understanding of competency frameworks and development plans.
- High degree of integrity when handling sensitive performance and feedback data.
- Understands employment laws and fairness in evaluation practices.
- Leadership skills
- Good oral and written communication skills
- Relationship management
- Professionalism & Poise
- Good work ethics
- Interpersonal skills
- Attention to details
- Reasoning and Analytical Skills

Physical & Other Requirements
1. Any other official duties that may be assigned from time-to-time
2. Resourcefulness & Resilience