General manager

A General Manager or Hotel Manager is responsible for overseeing the daily operations of a hotel or resort property. This can include managing staff, overseeing finances, ensuring guest satisfaction, and maintaining the overall appearance and functionality of the property.

Some key responsibilities of a General Manager or Hotel Manager may include creating budgets, forecasting revenue, and managing expenses. They are also responsible for hiring and training staff, as well as scheduling and overseeing their work.

In addition to managing staff and finances, a General Manager or Hotel Manager must also prioritize guest satisfaction. This can include responding to guest complaints, ensuring that rooms and common areas are clean and well-maintained, and making sure that guests have access to all necessary amenities and services.

Overall, a General Manager or Hotel Manager must be a skilled leader with strong communication and organizational skills, as well as the ability to multitask and prioritize effectively. They must also have a deep understanding of the hospitality industry and a commitment to providing excellent service to guests.

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.

Ezoic
Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.