Customer Services Representative

*Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
*Resolve customer issues and complaints with a focus on customer satisfaction.
*Provide product and service information to customers.
*Process orders, returns, and exchanges accurately.
*Maintain customer records by updating account information.
*Escalate complex issues to the appropriate department or supervisor.
*Follow up with customers to ensure their concerns have been addressed.
*Contribute to team efforts by accomplishing related tasks as needed.