Service Fulfillment Technician
Abuja, Abuja
Posted 21 days ago
- Company:
- Fort Knox Outsourcing
- Company Description:
- Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Location: Abuja
Job Type: Full-time
Salary:
Duties and Responsibilities:
• Supervises laying of cables directly in trenches or string it through conduits running through trenches
• Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage, streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
• Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
• Plans and schedules project timelines and milestones using appropriate tools.
• Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
• Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
• Inspects, approves and signs-off all implementation and as-builtdrawings steps and documentation.
• Optimizes backbone performance and losses by reducing extra cable joints.
• Manages technical discussion and problem resolutions with vendor and contractor.
• Submits all progress reports and documentation requirements of the retail business in the project implementation process.
• Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
• Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.
Educational Qualifications & Functional Skills:
• A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
• A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
• Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.