Sales Officer - Fixed Line

Summary
Sales Officer-Fixed Line manage and develop sales of wireless/fixed line internet solutions to customers in a pre-defined cluster. In addition to their responsibilities for bringing new customers, Sales officers are custodians for retention and servicing the clients’ needs during their life cycle. They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.

Competencies

Basic Selling Skills
Lead Management
Customer/Client Life Cycle Management
Time Management
Communication Skills
Planning & Organizing Skills
Result Focus
Accountability & Dependability
Creative and Innovative Thinking
High Energy and Manage Stress

Duties and Responsibilities

Cold Calling in designated coverage cluster of Home Estates
Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
Send daily report and updates as required by ASM/FBB Head
Conduct Sales Meetings with Clients at their premises/homes
Follow up with leads on daily basis for sales generation
Sales Officer-Fixed Line requires many soft skills with an understanding of technical aspects.
Liaise with Customer care team to help customers in recharging and resolution of complaints
as part of customer retention and life cycle management.
Develop, build, and manage a client base for references and repeat sales
Handle the sales process at each stage from prospecting to product description to CAF sign
up with payment collection and finally installation of broadband connection at customer
premises
Meet and build relations with Facility Managers in Estates for marketing activities leading to
Residential Sales initiatives
Prospect new clients via sales calls, direct mail, email, WhatsApp and networking events
Appoint SSA and build relations with them to generate leads
Participate in trade shows, conferences, and community events to help promote the
residential sales programs
Tracking of competition in our service areas for their presence and tariff plans

Requirements

Self-Motivated and Self Starter
Ability to communicate effectively and handle customer queries
Bachelor’s degree in Business Administration, Business Management, Statistics or a related field.
2-3 years of relevant sales experience
Direct sales experience from Telecom/ISP only.
Required experience from any of the ISP’s or MVNO in Nigeria
Candidate should have door to door, front line, cold sales and direct sales experience only.
Ability to work independently and without supervision
Well-organized and detailed approach to work is an added advantage.
Job changing should not be too frequent.
Time management is key