Customer Service Officer
Lekki, Lagos
Posted 4 days ago
- Company:
- Zylus Group International
- Company Description:
- Zylus Homes is a cutting-edge real estate and investment company, dedicated to increasing access to homes and property ownership in Africa. Our research has made us realise that buying and selling real estate is presumed to have so many tasking procedures. Hence, this is the rationale behind keeping our approach as simple and straightforward as possible. In this regard, we empower people to make smarter decisions concerning buying, developing their home or investing in our properties. We have, over the years, built credibility and are known for offering excellent service delivery. Our testimonials and success stories have been featured in reputable newspapers such as Punch, Vanguard, Business Day, among many others. We exist to put a smile on our customers’ faces.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 2
Job Description
Key Responsibilities:
Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.
Manage and maintain customer relationships to ensure client satisfaction and loyalty.
Assist clients in understanding the real estate market and guide them through the property buying or investment process.
Effectively communicate property features and benefits to potential clients.
Close deals by negotiating terms and conditions that meet both the company's and clients' needs.
Maintain accurate and up-to-date records of client interactions and transactions.
Collaborate with the sales team to achieve sales targets and objectives.
Stay informed about market trends and competitor activities.
Proximity to Lekki axis is an advantage
Qualifications
Interpersonal Skills, Customer Satisfaction, and Customer Support abilities
Customer Service and Customer Experience expertise
Strong communication and problem-solving skills
Ability to work well in a team and adapt to various customer needs
Prior experience in a customer-facing role is preferred
Bachelor's degree/HND in Business Administration, Marketing, or a related field
- Salary:
- ₦150,000.00 Monthly
