Contact Centre Agent -Hausa speakers
Oniru, Lagos
Posted 4 days ago
- Company:
- Kennedia Consulting
- Company Description:
- We are a team of professionals with the goal of creating solutions and providing professional business and admin services while creating value for all our shareholders. We are fast-paced, meticulous, and thorough with our approach to business headaches, extensive in our application and with each client, and unique in our approach and service. Our mission is to be the leading professional services company providing bespoke services on and off the Nigerian shores and one step at a time, with your hand in ours we will get there.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor
- Number of vacancies:
- 30
Job Description
LOCATION: Oniru V.I
PAY: 102,000 (13TH MONTH, HMO, PENSION)
We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
RESPONSIBILITIES:
• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.
REQUIREMENTS:
• BSC only ( only 2;2 candidates)
• Must have completed NYSC
• Fluent in Hausa
• Not older than 28 as at the time of application
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.
- Salary:
- ₦102,000.00 Monthly
