Customer/Logistics Operations Intern

About WhooshNG

WhooshNG is a dynamic and fast-growing on-demand delivery and logistics company focused on providing seamless and efficient solutions to our customers. We're passionate about leveraging technology to redefine convenience in urban logistics.

Role Overview

We are seeking a highly motivated and detail-oriented intern to support our Customer and Logistics Operations team. This role is ideal for someone who is eager to gain hands-on experience in logistics, customer service, and operations management in a fast-paced startup environment.

Key Responsibilities:

Assist in managing daily logistics and delivery operations
Monitor and coordinate rider activities to ensure timely deliveries
Provide real-time support to customers via phone, email, or chat
Resolve delivery issues and escalate complex problems as needed
Track orders and ensure accurate updates are provided to customers
Support rider onboarding and documentation processes
Maintain and update operational databases and dashboards
Generate daily/weekly operational reports
Collaborate with cross-functional teams to improve service delivery
Requirements:

Recent graduate (Business, Logistics, or related field preferred)
Preferably Male for Gender Balance and Living within the Ikeja axis
Strong communication and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Tech-savvy and comfortable using tools like Excel, Google Sheets.
Availability to work weekends
Passion for startups, logistics, and excellent customer experience
What You’ll Gain:

Real-world experience in logistics and customer operations
Opportunity to work with a collaborative and innovative team
A chance to contribute to the growth of a high-impact company