Customer Service Officer
Apapa, Lagos
Posted 5 days ago
- Company:
- OBOR LOGISTICS NIGERIA LIMITED
- Company Description:
- Mission Statement: At Obor logistics Nigeria limited, our mission is to provide reliable, efficient, and cost-effective logistics solutions that exceed our customers' expectations. We strive to build long-term relationships with our clients, partners, and team members, fostering a culture of trust, integrity, and innovation. About Us: Obor logistics Nigeria limited is a leading logistics company specializing in freight forwarding, warehousing, transportation management, supply chain optimization. With a strong network of global partners and a team of experienced professionals, we deliver tailored solutions to meet the unique needs of our clients across various industries. Our Values: - Customer-centric approach - Operational excellence - Innovation and adaptability - Integrity and transparency - Teamwork and collaboration Services: - Air and ocean freight forwarding - Warehousing and distribution - Trucking and transportation management - Supply chain optimization and consulting - Customs clearance and brokerage Goals: - To provide exceptional customer service - To continuously improve operational efficiency - To expand our global network and partnerships - To foster a culture of innovation and teamwork
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 3
Job Description
RESPONSIBILITIES:
Handling customer inquiries via phone, email, or in person.
Providing information about logistics services, rates, and tracking.
Addressing customer concerns and complaints in a timely and professional manner.
Provide exceptional customer service by resolving complaints.
Process cargo releasing documentation.
Ensure accurate and timely release of bills of lading.
Processing orders and ensuring accuracy of information.
Confirming bookings and tracking shipments to ensure timely delivery.
Identifying and resolving logistics-related issues, such as delays or damages.
Coordinating with internal teams (e.g., operations, logistics) to find solutions.
Escalating issues to supervisors when necessary.
Building and maintaining positive relationships with clients and carriers.
Gathering customer feedback to improve services.
Maintaining and tracking KPI metrics by keeping a log of the queries and complaints.
REQUIREMENTS:
Skills:
Excellent communication skills (verbal and written).
Strong problem-solving and analytical skills.
Ability to multitask and work under pressure.
Customer service orientation and a commitment to customer satisfaction.
Knowledge of transportation regulations and customs procedures.
Experience:
2-3 years experience in customer service or a related field.
Familiarity with logistics processes.
Experience in using CRM systems and other relevant software.
Excellent Microsoft Office skills most importantly MS Excel.
Education:
Associate's or Bachelor's degree in a related field (e.g., logistics, business administration) may be preferred.
NOTE: ONLY CANDIDATES WITH SIMILAR EXPERIENCES IN THE LOGISTICS INDUSTRY ARE ENCOURAGED TO APPLY
