Customer Service Representative

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Overview

The customer service agent is the first line of contact for LifeBank customers. The role will
handle incoming and outgoing calls, customer inquiries and provide appropriate solutions
within specified time limits.

RESPONSIBILITIES

1. Oversee call center operations to maintain efficiency and effectiveness.
2. Complete bi-weekly vendor reconciliations within 24 hours.
3. Regularly review and enforce compliance with the unit’s SOPs.
4. Prepare weekly schedules for CSAs.
5. Conduct QA reviews on all calls received during the week.
6. Ensure the accuracy of order details on Lite.
7. Reconcile daily cash sales for Lagos and other cities.
8. Define and track KPIs for team members.
9. Prompt escalation of any issues to the Operations Lead.
10. Perform other assigned duties.

REQUIREMENTS
Qualifications: BSC or HND in Marketing, Mass communication or Any related discipline
● 2 - 3 years experience in a similar role with at least one year of leadership
experience
● Excellent communication and analytical skills
● A can do personality and willingness to serve

Salary: 150,000 gross